Terms and conditions – Germany

1. Scope and contracting party

These terms apply to orders placed by consumers within the meaning of section 13 of the German Civil Code (BGB) through our online shop for delivery to Germany.

Your contracting party is Berlin Hold’Em UG (haftungsbeschränkt), Cimbernstr. 55, 12524 Berlin, Germany, represented by managing director Timur Knak. Email: kontakt@berlin-holdem.com; telephone: +49 176 57952540. Commercial register: Amtsgericht Charlottenburg, HRB 269517.

2. Ordering and conclusion of contract

Product listings invite you to place an order. Add items to your cart, enter delivery and payment details, and review and correct your entries before ordering. By activating the final button for an order with an obligation to pay, you make a binding offer to purchase.

The contract is concluded when we accept your offer by express order acceptance or dispatch. An automatic acknowledgement initially records receipt of the order and constitutes acceptance only if expressly stated. If payment is executed immediately during checkout, we accept your offer no later than when that payment is initiated.

3. Contract language and information

The contract language for these orders is German. You may save or print the order overview and these terms before ordering using your browser.

Order data is stored to fulfil the contract. You receive an order confirmation by email. Confirmation of the contract, including its terms and withdrawal information, will be provided on a durable medium, such as email.

4. Prices, delivery and payment

All prices are in euros and include statutory VAT. Standard delivery within Germany costs €4.99; free standard delivery is available from €30.00 in goods after discounts.

Delivery takes 3–7 working days unless another period is stated for the product. Working days are Monday to Friday, excluding public holidays. See shipping and payment for the start of this period and further details.

The payment methods offered at checkout are available. Immediate payments are initiated during checkout. For invoices or other payment periods, the terms displayed before conclusion of the contract for the selected method apply.

5. Retention of title and transport risk

The goods remain our property until paid for in full. For shipping arranged by us, we bear transport risk until the goods are handed to you or your designated authorised recipient.

6. Statutory right of withdrawal

Consumers have the statutory right of withdrawal described in our withdrawal instructions. See returns and refunds for the return procedure. No additional voluntary return right is offered for new orders. Return rights already promised when a contract was concluded remain unaffected.

7. Defects and liability

Statutory rights concerning defects apply. For new goods, the statutory limitation period for defect claims is generally two years from delivery; statutory exceptions remain unaffected. We are liable in accordance with statutory provisions.

8. Applicable law and dispute resolution

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country of your habitual residence remain unaffected.

We are neither required nor willing to participate in dispute resolution proceedings before a consumer arbitration body.