1. Statutory right of withdrawal
Consumers within the European Union have the statutory right to withdraw from the purchase contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
You can find more information on the right of withdrawal in our withdrawal notice.
2. Voluntary return period
Independently of the statutory right of withdrawal, we offer a voluntary return period of 30 days in total from the date of purchase.
After this period, we can no longer offer a refund or exchange.
This voluntary return policy applies in addition to the statutory right of withdrawal and does not limit it.
3. Return requirements
To be eligible for a return:
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the item must be unused
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it must be in the same condition as received
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and, where possible, returned in its original packaging
Please make sure that returned items are sent back with the protective film or seal intact where one was present.
Please do not send your return to the manufacturer.
4. Diminished value of the goods
You are only liable for any diminished value of the goods if this loss of value results from handling the goods in a way that was not necessary to inspect their condition, properties and functioning.
5. Partial refunds
In certain cases, only partial refunds may be granted, for example for:
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items with obvious signs of use
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items that are not in their original condition
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damaged items or items with missing parts, unless due to our error
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items returned more than 30 days after delivery
6. Refunds
Once your return has been received and inspected, you will receive a confirmation by email that we have received your return.
We will also let you know whether your refund has been approved or declined.
If your refund is approved, the repayment will be made via the original payment method within a few business days.
7. Late or missing refunds
If you have not yet received your refund:
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First, check your bank account.
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Then contact your credit card company, as it may take some time before a refund is posted.
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Next, contact your bank.
If you still have not received your refund, please contact us by email.
We aim to answer all inquiries within 24 hours.
8. Exchanges
An exchange is only possible if an item is defective or damaged.
If you would like to exchange an item for the same item, please contact us by email.
9. Return shipping
To initiate a return, please contact us by email first so we can provide you with return instructions.
The costs of return shipping are borne by the buyer.
Shipping costs are non-refundable.
If a refund is issued, the costs of return shipping may be deducted from the refund amount.
Depending on your location, the delivery time for an exchanged product may vary.
