How long does shipping take?
Delivery usually takes 3–14 business days within the European Union.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking link.
How long does order processing take?
Orders are typically processed and shipped within 1–2 business days.
Which countries do you ship to?
We currently ship within the European Union (EU).
Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact us as soon as possible by email.
Address changes are only possible before the order has been shipped.
My order arrived damaged – what should I do?
Please contact us as soon as possible after receiving your order and include a short description and photos of the damage.
We will assist you as quickly as possible.
What should I do if something is missing from my order?
If an item is missing, please contact us by email and include your order number so we can investigate the issue.
Can I return my order?
You have a statutory right of withdrawal of 14 days, even if the packaging has been opened.
In addition, we offer a voluntary return period of 30 days from the date of purchase, provided the items are unused, in their original packaging and with the protective wrapping intact.
Further information can be found in our Return & Refund Policy.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
How can I contact you?
If you have any questions, you can contact us at:
We aim to respond to all inquiries within 24 hours.
