How long does shipping take?
Delivery usually takes 3–14 business days within the European Union.
Once your order has been shipped, you will receive a shipping confirmation by email with a tracking link so you can follow your delivery.
How long does it take to process my order?
Orders are usually processed and shipped within 1–2 business days.
Which countries do you ship to?
We currently ship within the European Union (EU).
Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation with tracking.
Can I change my delivery address after ordering?
If you notice an error in your delivery address, please contact us as soon as possible by email.
Address changes are only possible as long as your order has not yet been shipped.
What should I do if my order arrived damaged?
Please contact us as soon as possible after receiving your order and send us a short description along with photos of the damage.
We will help you as quickly as we can.
What do I do if something is missing from my order?
If an item is missing, please contact us by email with your order number so we can look into it.
Can I return my order?
You have a statutory right of withdrawal of 14 days, even if the packaging has been opened.
In addition, we offer a voluntary return period of 30 days from the date of purchase, provided the items are unused, in their original packaging and with the protective film intact.
You can find more information in our Return and Refund Policy.
Who pays for return shipping?
The costs of return shipping are borne by the buyer, unless the item was delivered damaged or defective.
How can I contact you?
If you have any questions, you can reach us anytime by email:
We aim to answer all inquiries within 24 hours.
